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Frequently Asked Questions

Cleaning process and More !

Question 1: How Much Does House Cleaning Service Cost?

Every house is unique, and every house cleaning fee is individually based. Things that will affect your house cleaning estimate include the size of your home, number of bedrooms, number of pets, number of bathrooms, how often you want our maids to clean, etc. We have a standardized formula for calculating each individual cleaning estimate in a uniform way. If you would like to see what information is necessary to accurately estimate your maid service cost, simply click Book Now!

Question 2: Will All House Cleaning Visits Cost the Same Amount?

The first house cleaning visit usually costs more than subsequent visits. Generally, it takes additional cleaning tasks for our cleaning techs to get the home up to The Green Clean standards. The first house cleaning visit is performed on an hourly basis. Your estimate for this house cleaning service visit will be expressed as a cost range. We will contact you for authorization for more time in the event your team considers it necessary. Once this initial visit has occurred, your home’s cleanliness can be easily maintained with our regular visit cleaning tasks. Regular house cleaning visits are charged as a flat fee. You will receive an estimate for both the initial cleaning and the regular house cleaning visits up front. Once the initial house cleaning has been completed, we will confirm your regular house cleaning price.

Question 3: Do I Have To Be Home When The Green Team comes to Clean?

This is your option. You may give us a key to be safely stored – always with “double-blind” security. Only the local owner and/or office manager can access the client key safe. Cleaning techs are given the keys for each house cleaning appointment before they leave the office each day, and must turn these back in to management before they are allowed to leave the office each evening. These keys are returned to the key safe until your next house cleaning service visit.

Question 4: Do You Guarantee a Day and Time for My Cleaning Appointment?

The Green Clean ordinarily guarantees a specific day for your house cleaning but not a specific time. Due to our flexible and ever-changing schedule, we are unable to commit to a specific time of day for our cleaning techs to arrive. However, if you contact us on the day of your service, we will be glad to estimate the time we will arrive. If you need a specific time guarantee, feel free to discuss this with our office. Within reason, we will do our best to reach a mutually agreeable solution.

Question 5:What If I Need to Reschedule a Cleaning?

Simply call our office prior to your cleaning day. Our office require advance notification to reschedule your cleaning. Unlike the airlines, we do not overbook our schedule. So, if you need to reschedule a cleaning without proper notice, we will not have enough opportunity to fill the schedule with another client. This decreases the techs pay. Without consistent wages, we cannot retain the best cleaning techs to clean for you. Thus, respecting our procedure for reschedules helps ensure you will get the best cleaning service possible .Please be sure you understand our procedures for rescheduling and cancelling visits. We do have a cancellation policy and will assess a cancellation fee if necessary, although we want to help you avoid incurring these fees!

Question 6:What If I Accidentally Lock the Maids Out on My Cleaning Day?

Just as with rescheduling fees, if you lock the techs out on your cleaning day, you will likely be assessed a lock-out fee. Please be sure you understand our lock-out fees. We want to help you avoid incurring these additional fees! Most of our clients either provide us a key or hide one on the premises on house cleaning day.

Question 7:What Should I Do With My Pets During the House Cleaning?

Please advise us if you have pets and provide any information regarding your pets that would be helpful for us to know. We prefer pets to be restricted from the areas we clean, so our techs can clean your home better and more efficiently.

Question 8: Do I Need to Provide House Cleaning Products or Equipment?

We provide all cleaning products and state-of-the-art equipment, so you never need to worry about replenishing your supply for our techs. If you have special cleaning products you want the techs to use, please be sure to discuss this with our owner or manager in advance, so that we can properly instruct the techs.